Welcome to corecooker.shop. We are dedicated to providing our U.S. customers with a high-quality shopping experience for stew pots and kitchenware, while ensuring that the after-sales process for every order is clear, fair, and transparent.
I. Eligibility for Returns
You may request a return or refund provided that the following conditions are met:
The request is submitted within 30 days of receiving the item(s).
The item(s) remain in their original condition, without significant signs of use or damage.
The item(s) are accompanied by their complete original packaging and accessories (where applicable).
Valid order information is provided for verification purposes.
II. Return Process
Contact Customer Service to submit a return request.
Obtain the return shipping address once your request has been approved.
Ship the item(s) back to the designated warehouse.
Refund processing will commence once the warehouse confirms receipt of the item(s).
III. Refund Details
Refunds will be processed only after the return request has been approved and receipt of the item(s) has been confirmed.
Refunds are typically credited back to your account within 3 business days (approximately 3 days).
Refunds will be issued via the original payment method used for the purchase.
In the event of logistics-related issues or product defects, we will prioritize providing a suitable resolution for the customer.
IV. Non-Returnable Items
Return requests may be declined under the following circumstances:
Items that show obvious signs of use or have been damaged by the user.
Orders that have exceeded the 30-day return window.
Returns resulting from user error (e.g., incorrect ordering) or an incorrect shipping address provided by the customer, where the error was not caused by our store.
V. Shipping Costs for Returns
Returns due to product quality issues: Return shipping costs will be covered by our store.
Returns due to personal reasons (e.g., change of mind): Return shipping costs must be covered by the buyer.
VI. Special Notice (Clearance Policy)
Due to significant cash flow pressures within our platform’s operational cycle—compounded by ongoing issues regarding outstanding debts—this website has entered a phased “loss-making clearance” mode. Consequently, select items are being sold in limited quantities at prices below cost; these items are available only while supplies last and will not be restocked once sold out.
This adjustment does not affect our standard refund and return procedures; all orders remain subject to our standard after-sales policy, thereby safeguarding the fundamental rights and interests of our customers.
corecooker.shop sincerely appreciates your understanding and support as we continue to strive to optimize your service experience.