Welcome to corecooker.shop. Below is a list of the most frequently asked questions users have during the shopping process; we hope this helps you gain a clearer understanding of our service procedures and policies.
I. Do you only ship within the United States?
Yes, corecooker.shop currently offers sales and delivery services exclusively to users located within the United States. We do not currently support orders from other countries or regions.
II. How soon are orders shipped?
All orders are processed and prepared for dispatch on the same day they are confirmed.
Once dispatched, orders are promptly handed over to our logistics and delivery partners.
III. How long does shipping take?
Standard shipping within the United States typically takes approximately 2 days to arrive.
Actual delivery times may vary slightly due to weather conditions, public holidays, or specific logistics circumstances.
IV. How do I request a return?
Users may request a return within 30 days of receiving their items.
Items must remain in substantially good condition and be returned in their original packaging.
Please contact Customer Service to obtain the return procedure and return shipping address.
V. How long does it take to receive a refund?
Refunds are processed once the return request has been approved and the returned items have been received and verified.
Refunds typically take approximately 3 business days (about 3 days) to be credited to your account.
Refunds are issued back to the original payment method used for the purchase.
VI. Are there any additional fees?
Returns due to product quality issues: Shipping costs are covered by the platform.
Returns due to personal reasons (e.g., change of mind): Shipping costs are the responsibility of the user.
VII. Can I modify or cancel an order?
For orders that have not yet been shipped, you may contact Customer Service to request a modification or cancellation.
Orders that have already been shipped must be handled according to our standard return procedure.
VIII. Special Notice (Clearance Sale Status)
Due to significant cash flow pressures within our operational cycle and ongoing issues regarding outstanding debts, this website has entered a temporary “loss-making clearance” mode. Currently, all items are being sold at limited quantities and reduced prices; inventory is available only while supplies last and will not be restocked.
This adjustment does not affect our standard order processing procedures; all orders will continue to adhere to the following standards:
Orders processed on the same day of receipt.
Delivery completed within 2 days.
30-day return policy.
Refunds credited to your account within 3 days.
corecooker.shop thanks you for your support and trust; we will continue to strive to optimize your service experience.